Delivery & Return
Extended Holiday Returns & Exchanges
As a courtesy during the busy holiday season, we have extended our usual 30-day limit on returns and exchanges. You have until January 31, 2024 to return or exchange items purchased after October 29, 2023 through January 1, 2024. All other standard return policy conditions apply; see below for details.
Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to Exclusive Links Enterprise within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online, by phone or Live Chat.
If your original item included free items, you must return all associated items in order to receive a full refund; the retail value of any free items you keep, as well as any shipping charges, will be deducted from your refund. Exclusive Links Enterprise can only refund your original purchase price—shipping fees are nonrefundable.
Return an Item in Person
You may return an item to our Returns Department.
Eligibility Conditions
Please read conditions below. If all conditions are not met, Exclusive Links Enterprise reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Exclusive Links Enterprise can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Nonreturnable Items
- Opened TVs, combos and monitors 37″ and larger — original packaging cannot be unsealed
- Opened computers and computer software — original packaging cannot be unsealed
- Electronic software downloads
- Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
- Any computers built or modified by Exclusive Links Enterprise to customer specifications
- Select special-order merchandise, or any item indicated on the website as nonreturnable
- Underwater equipment that has been submerged
- Opened or unwrapped educational tapes and books
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model. Return shipping fees for verified defective or damaged items will be reimbursed.
Exchanges
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Limited Liability
Exclusive Links Enterprise is not responsible for personal data or items left in returned merchandise. Exclusive Links Enterprise is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Please note: any electronics containing user profile data must be either factory reset or password unlocked before sending back to Exclusive Links Enterprise for return.
